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User Help Questions/Tips

  1. I'm having trouble sending and/or receiving e-mail.
  2. I need help setting up e-mail identities in Outlook Express.
  3. I need to stop junk mail or SPAM.
  4. I get this error in my e-mail program: no relaying … denied.
  5. What does "This URL is not recognized" mean?
  6. I keep getting a TCP error.
  7. How can I prevent getting a virus on my computer?
  8. What About Viruses on Web Pages?
  9. I keep seeing script errors when viewing web pages.
  10. How does High-Speed Internet compare to cable modems?
  11. How do I locate someone's e-mail address?
  12. What is a NIC?
  13. What is a USB port?
  14. What is e-mail, E-mail, email?
  15. What is a MAC address?

I'm having trouble sending and/or receiving e-mail.
I'm having trouble sending and/or receiving e-mail. You may have incorrect settings. Check the following items in your e-mail account settings, within your e-mail program. There is no need to be online while following these instructions.

In Outlook Express, click on Tools/Accounts/Mail/your account/Properties to view the account settings. Click Servers to view all information except e-mail address, which is listed on the general tab.
Your username should NOT include "@your_provider.net".
The username and password should be in lowercase.
Your outgoing mail server should be "smtp.your_provider.net".
Your incoming mail server should be "pop3.your_provider.net".
Check that your e-mail address is spelled correctly and in lowercase letters. Verify that your REPLY address is spelled correctly as well. This field only needs to be filled out when the reply address is different from the main e-mail address. Click Connection at the top and verify that there is a checkmark beside "Always connect to this account using…" Your Provider name must be selected in the drop-down list below. • Back to Top


I need help setting up e-mail identities in Outlook Express.
First, open Outlook Express. There is no need to be online while you follow these instructions. Click File/Identities/Add New Identities. Type the name of your new identity and decide if you will require a password. If you choose a password, Shentel will have no record of this password. It is controlled by Outlook Express.

Click OK, and you will be asked if you would like to switch to the new identity. Click Yes, and then add the e-mail account information for this identity. If the new connection wizard does not appear automatically, click Tools/Account/Add/Mail and follow the instructions from the e-mail setup wizard.

When the wizard closes, open your new account settings and click Connection. Place a check mark beside "Always connect to this account using…" and select Shentel from the drop-down list. Click OK to exit.

You should now be able to send and receive e-mail within this identity. To add more, simply follow the same instructions. To manage the identities and set a default identity to which the program will open, click File/Identities/Manage Identities.
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I need to stop junk mail or SPAM.
There is currently no foolproof method to tell what mail is spam and unwanted vs. mail that is desired and useful. These are several tips to follow:

Block senders:
In Outlook Express, click on Inbox in the left-hand navigation column. Click once on the offending message. Be sure the message itself is not opened but merely highlighted in the Inbox. Then, click on Message in the top horizontal bar. Next, click on Block Sender. This will keep you from receiving further messages from this sender.

Mail filters:
To set additional Mail Rules or to modify existing ones, click on Inbox in the left-hand navigation column. Then, click on Tools in the top horizontal bar. Next, click on Message Rules, and then Mail. This will open a new window. Click on an existing rule and click Modify, or create a new rule and follow the prompts. This will enhance the filtering of unwanted e-mail.

Change you e-mail address:
The last option in fighting spam is changing your e-mail address.
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I get this error in my e-mail program: no relaying … denied.
This error indicates that your outgoing mail server is set incorrectly. Your outgoing mail server is obtained from your local Internet provider.
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What does "This URL is not recognized" mean?
The URL itself may be incomplete, incorrect, not entered correctly, the page or information that the URL pointed at may have been moved or deleted altogether. If you are typing the URL, make sure you are entering it correctly.
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I keep getting a TCP error.
This error involves TCP/IP and DNS addresses. You must check your connection settings to be sure your computer is pointing toward the correct DNS numbers, which are 204.111.1.35 (primary) and 204.111.1.36 (secondary).

If this is not the problem, check your Network settings for TCP/IP, which may not be installed. To do this, go to Start/Control Panel/Network. Search for TCP/IP in the field containing installed network components. To install TCP/IP, click Add/Protocol/Add/Microsoft/TCP-IP/OK.

If TCP/IP is already installed, remove it and re-install using the directions above.
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How can I prevent getting a virus on my computer?
Never open an e-mail with an attachment that you are not expecting or is from someone you don't know. Remember to update your anti-virus software as often as possible so that it includes the most current virus definitions. Be sure your e-mail program does not automatically download attachments. Click on Tools/Options/Read, and uncheck "Automatically download messages when viewing in the Preview Pane." Close the Preview Pane in your Outlook Express view layout. While inside your e-mail program, click View/Layout, and then uncheck the Preview Pane option.
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What About Viruses on Web Pages?
Your computer cannot "catch" a virus by just clicking on a web page. However, if you download a new program or application and run it, you run the same risk as you would running any new program. You should consider whether you trust the site you are downloading the program from. Nothing "automatic" within the browser would cause a virus to "invade" your computer.
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I keep seeing script errors when viewing web pages.
In Internet Explorer, click Tools/Internet Options/Advanced. Under "Browsing," uncheck "Display a notification about every script error." You may also download the newest version of your web browser to correct this problem. A popular download site is www.download.com, and you will find browsers listed under Internet/Browsers.
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How does High-Speed Internet compare to cable modems?
Cable modems offer service over a shared cable. Tens and possibly hundreds, of users may be connected to this local cable line. Access speed is compromised as more users access a cable data network. The capacity available to any one user inevitably drops. The High-Speed Internet technology provides a dedicated service over an existing telephone line. High-Speed Internet provides dedicated service ensuring that you don't have to share your access connection with other users.
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How do I locate someone's e-mail address?
Ask them! Or, when they send you mail, look at the "From:" address. E-mail addresses are often listed on web pages.
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What is a NIC?
A network interface card (NIC) is a computer circuit board or card that is installed in a computer so that it can be connected to a network. Personal computers and workstations on a local area network (LAN) typically contain a network interface card specifically designed for the LAN transmission technology, such as Ethernet.
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What is a USB port?
Universal serial bus (USB) provides an expandable, hot-pluggable Plug and Play serial interface that ensures a standard, low-cost socket for adding external peripheral devices to a computer system. Devices suitable for USB range from simple input devices such as keyboards, mice, and joysticks, to advanced devices such as printers, scanners, storage devices, modems and video conferencing cameras.
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What is e-mail, E-mail, email?
Email is one of the greatest things on the net. You can send/receive mail from all over the world for the same price. All you need is an address and a mail program. If you subscribe to a listserv you can get messages delivered right to your mailbox. Listservs are like News Groups but when you send a message whoever is subscribed receives it in his/her mail.
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What is a MAC address?
It stands for Media Access Control and is a unique address associated with an Ethernet card. The MAC address is transmitted as part of the header of all data packets sent from any computer on a network.


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